I always disliked Kwik Fit –in the past I’ve had cars they fitted the wrong exhaust on, parts that wore out fast and generally felt not at all satisfied.

But, being stuck with a tyre in need of replacement on a Sunday and they being the only place open I thought I’d give them a chance at redemption. So, I phoned up, explained the problem and stated the tyres I had on. I was assured they had them in stock but that they couldn’t see me for a couple of hours.

So, I wait around for 2 hours — not wanting to drive far in car and not having time to do much else — and then take the car over.

At which point they agreed the tyre needed replacing… but admitted that they didn’t have any in stock. So, having wasted time on a Sunday, still having no new tyre and now thinking Kwik Fit are completely crap. I think they just managed to put me off them for life.

All this could have been avoided by  properly listening to me and checking stock.